Personal information is information relating to an identified or identifiable natural person, such as your name, address, contact information, occupation, employment details, and, in some cases, IP address or mobile device identifier.
When using the Skin Analysis App (the “App”), Merz does not gather or collect any personal information from you during your app interaction. Your privacy and data security are of utmost importance to us, and we are committed to ensuring a transparent and secure experience.
There might be instances where we request personal information, such as your email address - of which an explicit opt-in consent will have to be given by you, solely for the purpose of delivering the results of the skin analysis if you choose to receive them electronically. Merz will only collect sensitive information with your explicit consent, limited to the specific purpose of emailing the analysis results. Importantly, this information will not be utilized for any other purposes, and all collected data will be purged within 24 hours. You may opt not to provide any email address.
By providing your consent, you agree to Merz's collection, transfer, and processing of information in accordance with this policy and the terms specified in any consent you provide. We emphasize the importance of not sharing any information that is not explicitly requested to safeguard your privacy.
If you complete a contact form asking for us to send you information about Merz products, for any query(ies), or for the purposes as consented by you, we will store the information you send us about yourself. We will only use this personal information for the purposes you indicate on the web contact form.
Some Merz websites or services may be co-branded and offered in conjunction with another company, distributor or other business partner. If you use such websites or services, both Merz and partner may receive personal information collected via that co-branded website or service.
Sharing Your Personal Information
Security is important to Merz. Merz uses technical and physical safeguards to protect the security of your personal information from unauthorized disclosure. We may use SSL (Secure Sockets Layer) technology or such other encryption technology to keep all your information secure. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights. Merz also reviews its security procedures periodically to consider appropriate new technology and updated methods.
Collection of Information from Children
Merz recognizes the importance of protecting the privacy and safety of children. Our website and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect information about children under the age of 18 (or the age of “child” as defined in the local legislation) however in the event where we may collect information, we will make sure parental consent is achieved beforehand. A parent or guardian of a child may contact the Privacy Officer at firstname.lastname@example.org to request that we delete such information.
Access to your information and complaints
If you wish to access your personal information, correct the information we hold about you or complain about how your personal information has been handled, you can contact us by sending an email to the Privacy Officer(s) at the following email addresses:-
Contact Details of Privacy Officer(s) in Asia Pacific Location Email Address Australia3 and New Zealand4 email@example.com China, Hong Kong and Taiwan Region China: firstname.lastname@example.org Hong Kong: email@example.com Taiwan: firstname.lastname@example.org Indonesia email@example.com Korea firstname.lastname@example.org Philippines email@example.com Singapore firstname.lastname@example.org Thailand email@example.com All other APAC locations not listed herein firstname.lastname@example.org
We will endeavour to respond to all reasonable requests in a timely manner.
Rights of European Union Residents
Merz complies with the European Union General Information Protection Regulation (“GDPR”). The GDPR requires that Merz take particular measures to protect the personal information of E.U. residents. If there is any conflict between the policies in this policy and GDPR, the GDPR principles shall govern.
Under the GDPR, as applicable, you have the right to request a copy of your personal information stored at Merz or at Merz’ contractors (Article 15 GDPR). We kindly ask you to send such requests in written form stating your name, address and phone number, so that we can confirm your identity. You also have the right to request corrections (Article 16 GDPR) or deletion (Article 17 GDPR) of your personal information stored at Merz. You may contact the Information Protection Officer of Merz under:
Merz Pharmaceuticals GmbH Data Protection Eckenheimer Landstrasse 100 60318 Frankfurt am Main Germany email@example.com
If a European Union resident is dissatisfied with the handling of your personal information by Merz, you have the right to object to processing of your personal information at any time (Article 21 GDPR). You may send your concern about the processing of your personal information to the Information Protection Officer of Merz under the address or e-mail address given above. We kindly ask you to send such concerns (or objection) in written form stating your name, address and phone number, so that we can confirm your identity.
Merz contact information
1The term “Personal Information” (or “Personal Data”, as the case may be) has the meaning as defined in the local privacy or data protection legislation of the country where you reside. 2 For residents in other APAC countries, you may contact our local privacy officer(s) at the email addresses as listed under the heading “Access to your information and complaints” 3 For residents in Australia, please note that there are some exceptions to your right to gain access to your information as provided under the Australian Privacy Principles Guidelines, including but not limited to: providing access would have an unreasonable impact upon the privacy of other individuals; or the request for access is frivolous or vexatious; or the information relates to existing or anticipated legal proceedings between you and us, and the information would not be accessible by the process of discovery in those proceedings; or providing access would be unlawful. If you do not receive a response to your request in a reasonable time frame or are otherwise unhappy with our handling of your request, you may lodge a complaint with The Office of the Australian Information Commissioner. Details of how to make a complaint can be found at www.oaic.gov.au 4 For residents in New Zealand, please note that under the Privacy Act 1993, if you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Details of how to make a complaint can be found at https://www.privacy.org.nz
“You/ User” means any and each user of the service provided by Merz through this Site.
Asia Pacific residents.
You must be a resident within Asia Pacific to use this Site. If You are not located within Asia Pacific, please navigate to the Merz site for your region here, www.merz.com.
Individuals 18 and older.
You must be 18 years old or over to use this Site.
If You have been previously suspended or removed from the Site You should exit the Site.
Interacting with online third-parties.
For your convenience, the Site may include links or references to third-party websites or services (“Reference Sites”). Merz does not endorse any information, materials, products, or services (“Reference Site Content”) contained on or accessible through Reference Sites. Merz is not responsible for: the content on Reference Sites, your use of Reference Sites, or the Privacy Policies of Reference Sites. You acknowledge and agree that Merz shall not be responsible or liable, directly or indirectly, for any damage or loss allegedly or actually caused by or in connection with use of or reliance on any Reference Site Content. YOUR ACCESS TO AND USE OF REFERENCE SITES, INCLUDING THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ON OR AVAILABLE THROUGH REFERENCE SITES IS SOLELY AT YOUR OWN RISK. MERZ MAKES NO EXPRESS, STATUTORY, OR IMPLIED WARRANTIES WITH RESPECT TO REFERENCE SITES.
Personal Data and Information that You make publicly available.
IF YOU CHOOSE TO MAKE ANY PERSONAL DATA OR OTHER INFORMATION PUBLICLY AVAILABLE, YOU DO SO AT YOUR OWN RISK UNDERSTANDING THAT MERZ BEARS NO RESPONSIBILITY AND NO LIABILITY FOR YOUR DATA OR THEIR USE. In addition, we have no control over, and shall have no liability for any damages by any third-party resulting from any use, including, without limitation, republication, or misuse of, information that You made public through the Site.
Collection and Process of Personal Information
Merz shall, to the extent necessary, collect personal information related to the services provided through this Site, and will maintain the accuracy and integrity of your personal information to avoid adverse effects on You during the provision of services through the Site due to inaccuracy and incompletion of personal information. Merz will also take necessary measures to ensure the security of personal information collected and processed, including but not limited to the implementation of privacy policies and other internal guidelines and policies of the company.
Right of the User
To the extent permitted by applicable laws, You have the right to:
1) Review and copy the personal information collected by us; 2) Request us to correct or supplement your inaccurate and incomplete personal information; 3) Decide, refuse or restrict our processing of your personal information; 4) Request us to delete your personal information;
If You want to exercise the above-mentioned rights, You may contact us and submit your request together with the reason of your such request through firstname.lastname@example.org. We will refuse to process your request if we have reasonable grounds to believe that these requests are unreasonable, deceptive, impractical or harmful to the privacy of others.
Please acknowledge that if You choose to exercise the rights mentioned in items 3 and 4 above, provided that the relevant personal information is necessary for providing the services of the Site, your exercise of the right may cause the use of services and the Site be significantly compromised.
If permitted by applicable laws, when we process your personal information based on your consent, You are entitled to revoke your consent at any time. However, the revocation of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent prior to such revocation, nor will it affect our processing of your personal information based on other appropriate justifications. Please also be noted that your revocation of consent/authorization may lead to certain consequences, such as being unable to use services of the Site.
You agree that You will not, and will not permit anyone else to, directly or indirectly:
use the Site in any unlawful manner; use the Site to Transmit data, information, or other materials (“User Content”) that is unlawful or objectionable, including any material which is tortious, defamatory, libelous, slanderous, harassing, harmful, threatening, abusive, hateful, harassing, invasive of another’s privacy, vulgar, obscene, pornographic, profane, vulgar, offensive, lewd, scandalous, offensive, or racially or ethnically hostile; use the Site to harm minors in any way, or to stalk, threaten, or otherwise violate the rights of others, including, without limitation, others’ privacy rights, or rights of publicity, or to harvest or collect personal information, including e-mail and IP addresses, about any user of the Site; transmit any User Content that: (i) You do not have the right to transmit under any law or contractual or fiduciary relationships, including without limitation, any inside information or proprietary or confidential information; (ii) misappropriates any trade secret, violates the right of privacy of any party, infringes any patent, copyright, trademark, or other intellectual property right; (iii) constitutes unsolicited or unauthorized advertising or promotional materials, including, but not limited to “spam,” “chain letters,” or pyramid schemes; or (iv) contains any software routine, code, instruction, or virus that is designed to disable, delete, modify, damage, or erase software, hardware, or data; forge headers or otherwise manipulate identifiers in order to disguise any User Content displayed on or transmitted through the Site; interfere with the Site, servers, or networks used in connection with the Site; interfere with the ability of others to access or use the Site; download, reproduce, duplicate, sell, resell, sub-license, distribute, publish or exploit for any commercial purposes any portion of the Site, any and all content, text, videos, graphics, images, design, compilation, look and feel, information, computer code (including source code or object code), products, software, services, and all other elements of the Site (“Site Content”) without Merz’s prior explicit permission, or any User Content contained on or transmitted through the Site without Merz’s prior explicit permission; use the Site in a way that is unfair, unlawful, or constitutes a deceptive business practice; use any robot, spider, or other automatic device to monitor or copy portions of the Site or the Site Content without Merz’s prior written permission; include in any third-party website any hypertext link to any page or location within the Site without Merz’s prior written permission; mirror or display the Site, Site Content, or any portion thereof in frames without Merz’s prior written permission; impersonate any person or entity, falsely claim an affiliation with any person or entity, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Site, or perform any other similar fraudulent activity, or express or imply that we endorse You, any image You produce, or any statement You make; remove or alter proprietary notices, labels, copyright or other proprietary rights on or in the Site or Site Content; reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or structure, sequence and organization of the Site or any part thereof, except, and only to the extent, that such activity is expressly permitted by applicable law notwithstanding this limitation; or otherwise use the Site in violation of any law, regulation, fiduciary relationship, or contract.
Merz may disclose personal data and information and any Site Content where Merz is legally compelled to do so or have a good faith belief that disclosure is necessary to comply with any valid judicial or administrative process within Singapore.
No Medical Advice.
Merz does not provide any medical advice. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR NEED IMMEDIATE ASSISTANCE PLEASE CALL YOUR DOCTOR OR THE APPLICABLE MEDICAL EMERGENCY CONTACT NUMBER IN YOUR LOCATION. The Site may contain information regarding some medical conditions and available treatments; such information, if any, is for educational purposes only. Any use of the Site or any of its services does not create a doctor-patient relationship. Before acting on any Site Content You agree that You will consult a qualified health care professional, to determine if You suffer from a specific condition and if treatment is right for You. If You are a health care professional, You agree that You will not substitute information on the Site for your own medical judgment.
Expert Advice or Opinion.
The Site may contain or link to content identified as expert opinion or advice. This content reflects the opinion of the expert and may not necessarily reflect the opinion of Merz.
Content specific to certain individuals.
Some portions of the Site provide information for specific audiences. The Site tailors information that You receive based on the way that You identify yourself as You enter the Site. We do not guarantee that the information that You receive will reflect your needs or be relevant to You.
Pricing, Availability, and Features.
Price and availability of products and services on the Site, and other features of the Site are subject to change without notice.
The Site may provide information regarding health care providers (HCPs) in your area. Merz provides this information for your convenience, the listing does not suggest or imply an endorsement, sponsorship or affiliation between Merz and the HCPs listed on the site. Further, some HCPs may have “badges” describing them as “premier” or “hands certified injector” this does not demonstrate the HCP’s medical skills or suggest or imply any kind of endorsement by Merz of that HCP. For clarity, these “badges” relate solely to the trainings that the HCP attended, or a program in which the HCP participates. Merz does not guarantee the accuracy of Site Content, including, but not limited to, the services offered, HCP credentials and badges, HCP names, relative distance to the office, or office contact.
If users encounter any issues arising out of this Term of Use in relation to the Intellectual Property of Merz, please contact us at email@example.com. Any infringement notice, cease and desist letter or any other prelitigation notice shall be directed to firstname.lastname@example.org.
Registration and Account Security
Authority to Register.
After You register on the Site, You may receive a password for your use of the Site and any services offered on the Site. For account security, You are responsible for keeping your password confidential as You bear responsibility for all uses of your password and account. To log out of your account, please close the browser window at the end of each use. If You become aware of any unauthorized use of your password or account, please immediately notify Merz at email@example.com. Merz cannot and will not be liable for any loss or damage arising from your failure to comply with reasonable account security safeguards.
No Guarantee or Warranties
Merz employed reasonable efforts to ensure that information on the Site is accurate, complete, and current, however, MERZ DOES NOT GUARANTEE AND BEARS NO RESPONSIBILITY FOR THE ACCURACY, CURRENTNESS, COMPLETENESS, RELIABILITY, USEFULNESS, OR DECENCY OF THE SITE OR ANY SITE CONTENT. If erroneous or otherwise inaccurate information is brought to our attention, a reasonable effort will be made to correct or delete it. Please report such problems to Merz at firstname.lastname@example.org
WE PROVIDE THE SITE TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT ANY EXPRESS, STATUTORY, OR IMPLIED WARRANTIES. MERZ DISCLAIMS ANY AND ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXCEPT TO THE EXTENT THAT THEY MAY NOT BE EXCLUDED BY LAW, INCLUDING, BUT NOT LIMITED, TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MERZ MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, FUNCTIONALITY, OR LEGALITY OF THE SITE OR ANY SITE CONTENT; AND MERZ DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
Limitation of Liability and Damages
Service of Notice and Procedure for making claims of copyright infringement.
Any notices to You may be made either via e-mail or postal mail to the address that You provided in our records or via posting on the Site.
If You believe in good faith that any of the Site Content infringes your copyright, please provide Merz the following written information at the email@example.com:
an electronic or physical signature of the copyright owner or individual authorized to act on behalf of the copyright owner; a description of the copyrighted work that You claim has been infringed; a description of where the infringing material can be found on the Site; your address, telephone number, and e-mail address; a statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and a statement by You, made under penalty of perjury, that the information in the notice is accurate and that You are the copyright owner, or are authorized to act on the owner’s behalf. Jurisdiction.
Comments and Questions
Merz invites your comments, questions, suggestions and ideas relating to the Site. You may direct communications to firstname.lastname@example.org. Please understand that Merz may not respond to your communication and any information that You share may not be kept confidential or secret. Furthermore, when sending information You agree to Merz using the information for any legal purpose and without compensation to anyone.
Copyright © 2023 Merz Asia Pacific Pte. Ltd. All rights reserved.
The product information provided in this website, if any, is intended for residents within Asia Pacific.